Returns & Exchanges

What is your return and exchange policy?

Returns and exchanges are accepted within 14 days of receipt. To qualify, items must be in new condition as received — original tags attached, with no signs of wear, stains, odors, snags, or tears.

How do I start a return or exchange?

Start a return or exchange from your account under Order History, or contact us at Returns@arkanhogapparel.com. We'll walk you through the next steps.

How do exchanges work?

To make sure your size or item isn't held up, we recommend submitting your return online and placing a new order for the item you want. For direct exchanges, we ship the new item only after the original is received and verified in new condition with original tags attached.

Are there any fees associated with returns?

Customers are responsible for return shipping costs, which are deducted from the refunded amount.

When will I get my refund?

Once we receive and inspect your return, you'll get an email confirmation. Approved refunds are processed within 3–5 business days and issued to your original payment method.

Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer.

How do I check the status of my return?

You can view your return status anytime by logging into your account.

What if my item arrives damaged or incorrect?

Email us at Returns@arkanhogapparel.com and we'll make it right.

Shipping

How are orders shipped?

Domestic orders typically ship via USPS, though we may use an alternate carrier when needed. We offer free standard shipping on domestic orders of $150 or more. Express shipping is available at checkout for a flat rate and is not included in the free shipping offer.

Do you ship internationally?

Yes. International shipping is calculated at checkout based on carrier rates and destination. The free shipping offer applies to domestic orders only.

How long until my order ships?

Please allow 5–7 business days for your order to ship. As a small business, we occasionally fall between inventory shipments — but we always do our best to get your order to you as quickly as possible.

Will I get tracking information?

Yes. Once your order ships, we'll follow up with tracking details.

Is a signature required for delivery?

No — domestic deliveries do not require a signature.

Questions?