Refund policy

Return and Refund Policy

We want you to love what you ordered. If something isn't right, here's how it works.

Returns
Returns and exchanges are accepted within 14 days of receipt. Items must be in new condition as received — original tags attached, with no signs of wear, stains, odors, snags, or tears.

How to start a return
Start a return or exchange from your account under Order History, or contact us at returns@arkanhogapparel.com. We'll walk you through the next steps.

Exchanges
To make sure your size or item isn't held up, we recommend submitting your return and placing a new order for the item you want. For direct exchanges, we ship the new item only after the original is received and verified in new condition with original tags attached.

Return shipping
Customers are responsible for return shipping costs, which are deducted from the refunded amount.

Refunds
Once we receive and inspect your return, you'll get an email confirmation. Approved refunds are processed within 3–5 business days and issued to your original payment method.

Please allow an additional 5–10 business days for the credit to appear on your statement, depending on your bank or card issuer. You can check your return status anytime by logging into your account.

Damaged or incorrect items
If your order arrives damaged or you received the wrong item, email returns@arkanhogapparel.com and we'll make it right.

Questions?
Contact us at returns@arkanhogapparel.com.